Active Incident

Updated a few seconds ago

This is the official System Status page for M5 Hosting and M5 Cloud and M5 Hosting. Our Standard Maintenance Window is 00:01 to 03:00 PDT (US/Pacific Time) every Sunday morning. Any changes or maintenance that is perceived to have anything but very minimal risk to service will be performed during this window and announced here and to subscribers to this Status Page.
Rack CF1.C3.A6 outagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Access Network System (one or more racks)

Locations

Cloud Zone "CA1" - (SDTC Data Center)


March 17, 2023 6:21PM PDT
March 18, 2023 1:21AM UTC
[Investigating] We received alerts that all devices in one rack are unreachable. We are investigating.

March 17, 2023 7:08PM PDT
March 18, 2023 2:08AM UTC
[Identified] A portion of one of the power distribution units failed. This affected the network switch and a few servers. The Switch has been moved to new power and the servers are being moved to new power now. expected time to resolve is less than 30min from now.

CDP Backups




Operational

M5 Hosting Load Balancing Cluster




Operational

M5 Spam Filter Cluster




Operational

Access Network System (one or more racks)




Partial Service Disruption

Core Network Systems




Operational

Electrical Systems




Operational

Environmental Controls




Operational

M5 Support Portal (service.m5hosting.com)




Operational

M5 Cloud Manager Web Interface (manage.m5cloud.com)




Operational

Cloud Hypervisors




Operational

Cloud Primary Storage




Operational

Cloud Secondary Storage




Operational

M5 Hosting Website




Operational

DNS




Operational

External Services

Mandrill

SendGrid

Locations